1. Purpose of the Form
This form is prepared to inform you before you complete your order, pursuant to Article 5 of Law No. 6502 on the Protection of Consumers and the Distance Contracts Regulation. The order cannot be completed without approving this form.
2. Seller / Provider Information
Your order-specific form contains the following information about the seller:
- Trade name or full name
- Full address (district, city, country)
- Tax office and tax number / national ID
- MERSIS number (if any)
- Phone number and e-mail address
- Contact channels for complaints and requests
3. Intermediary Service Provider Information
The legal/natural person operating the platform and providing the intermediation service:
| Registered Trade Title | — |
| Address | — |
| Tax Office | — |
| Tax No / National ID | — |
| MERSIS No | — |
| ETBIS Registration No | — |
| info@bailatix.com | |
| Phone | — |
| Registered E-mail (KEP) | — |
| Website | https://bailatix.com |
4. Essential Characteristics and Price of the Service
Your order-specific form itemizes the following information:
- The event's name, date, time and venue
- The type, quantity and essential characteristics of the ticket/package purchased
- The unit price and any discount applied
- The total sale price including all taxes and the currency
- Any service fee or transaction fee
- The payment method and payment plan
Unless stated otherwise, prices are inclusive of all taxes. The announced price is the price at the time of order; price changes made after the order is completed do not affect your order.
5. Payment, Collection of the Price and Documents
Payment is made by credit or debit card, with 3D Secure verification, through the member merchant (virtual POS) infrastructure Bailatix holds with its contracted bank or payment institution. Your card details are never seen, processed or stored by the platform.
The ticket price is collected by Bailatix on behalf of the selling organizer, in its capacity as that organizer's commercial agent, and is transferred to the organizer after the event has taken place. In consideration of its intermediation service Bailatix also collects a service fee from you, added on top of the ticket price; it is shown as a separate line before you confirm your order.
6. Method of Delivery / Performance
Once payment is confirmed, your purchased ticket is issued as an electronic ticket (e-ticket) in your membership account and sent to the e-mail address you declared. No physical delivery is made and no shipping fee is charged.
The service is performed by the organizer at the date, time and venue stated on the event page.
7. Right of Withdrawal
Because event tickets, festival and workshop admission rights, and event-related accommodation services are performed on a specific date, the 14-day right of withdrawal does not apply to these orders.
The absence of a right of withdrawal does not remove your rights in the event the event is cancelled, postponed, or defectively performed. For details, see the Cancellation, Refund and Withdrawal Policy .
8. Complaints and Dispute Applications
You may direct requests and complaints regarding your order and the service to the selling organizer, or to the platform through our contact channels. Requests submitted to the Platform are forwarded to the seller without delay.
For disputes that cannot be resolved, you may apply to the Consumer Arbitration Committee in your place of residence or of the place where the transaction occurred, within the monetary limits announced annually by the Ministry of Trade, or to the Consumer Courts for disputes exceeding those limits.
9. Approval and Retention
Before completing your order, you must read and electronically approve this form and the Distance Sales Agreement . Your approval is retained together with your order record and provided to you upon request.
A copy of the form is sent to your e-mail address together with the order confirmation.