1. Parties
This Organizer Service Agreement (the "Agreement") is concluded electronically between the platform operator identified below ("Bailatix" or the "Platform") and the natural or legal person publishing events and selling tickets on the platform (the "Organizer").
| Registered Trade Title | — |
| Address | — |
| Tax Office | — |
| Tax No / National ID | — |
| MERSIS No | — |
| ETBIS Registration No | — |
| info@bailatix.com | |
| Phone | — |
| Registered E-mail (KEP) | — |
| Website | https://bailatix.com |
The Organizer is a party to this Agreement with the trade name, address, tax and MERSIS details declared in the company record it creates on the platform.
2. Subject Matter and the Platform's Legal Position
The subject of this Agreement is the publication of the Organizer's events on the platform, the sale of tickets for those events to buyers in the name and on the account of the Organizer, and the collection of the sale price on the Organizer's behalf and its transfer to the Organizer.
2.1. Commercial Agency and Authority to Collect
By this Agreement the Organizer grants the Platform commercial agency to:
- conclude the ticket sales contract with buyers in the name and on the account of the Organizer, at the prices and on the terms the Organizer sets,
- collect the sale price on the Organizer's behalf and transfer it to the Organizer,
- apply the deductions and set-offs set out in this Agreement to the amount collected.
This authority constitutes a payment transaction carried out through a commercial agent authorised to negotiate or conclude the sale of goods or services on behalf of the payee, within the meaning of article 12/2(b) of Law No. 6493 on Payment and Securities Settlement Systems, Payment Services and Electronic Money Institutions.
In exercising this authority the Platform acts as the Organizer's agent. Amounts collected in this way are not the Platform's own revenue; they are amounts collected for the Organizer's account and are tracked separately in the Platform's records.
2.2. Seller Status
The content, programme, quality, safety, delivery and cancellation of the event are the Organizer's exclusive responsibility. The ticket sales contract is concluded between the Organizer and the buyer; the Platform is not a party to it.
3. Obligations of the Organizer
3.1. Identity, Tax Registration and Legal Information
The Organizer must provide the platform with complete, current and accurate details of its trade name, full address, tax office and tax number / national ID number, MERSIS number, telephone, e-mail and settlement IBAN. Of these, the trade name, full address, telephone and e-mail are published in the Preliminary Information Form presented to the buyer as required by law.
The Organizer's tax registration details are verified by the platform before a paid event may be published. This condition exists because the Organizer must issue a sales document to the buyer under Tax Procedure Law No. 213, because the seller's identity must be determinable by the buyer under article 9/2 of Law No. 6563, and because the withholding described in article 7 can only be offset in the Organizer's own tax return.
The Organizer is liable for any administrative sanction or loss arising from information that is incomplete, incorrect or out of date. The Platform reserves the right not to start, or to stop, the publication of paid events and ticket sales of an Organizer whose information is incomplete or cannot be verified.
3.2. Permits, Licences, Taxes and Legal Compliance
The Organizer must obtain, in its own name and for its own account, every permit, licence and notification required to hold the event (local authority permission, collecting society and royalty payments, security and fire approvals, health and insurance obligations included).
Where entertainment tax accrues on the event under Municipal Revenues Law No. 2464, the Organizer is solely responsible for declaring and paying it and, where required, for having the tickets stamped by the relevant municipality. The Platform is not a party to these obligations and relies on the Organizer's declaration.
3.3. Accuracy of Content
The Organizer is responsible for the accuracy of the event title, description, images, date, time, venue, capacity, ticket types and prices. Misleading or incomplete content, or content amounting to an unfair commercial practice, may not be published.
When announcing instructors, DJs and performers, the Organizer must state clearly on the event page that the line-up may change. Any buyer claim, refund or compensation arising from a line-up change is the Organizer's responsibility.
3.4. Price, Currency and Tax Rate
The Organizer sets ticket prices, discounts and capacity. The published price is the sale price inclusive of all taxes.
Where both the Organizer and the event are located in Türkiye, the ticket price is set in Turkish Lira. Under article 4(g) of Decree No. 32 on the Protection of the Value of Turkish Currency, persons resident in Türkiye may not agree a contract price in, or indexed to, foreign currency in service contracts between themselves. Where the event takes place abroad, the price may be set in foreign currency.
The Organizer must correctly declare the value added tax rate applicable to the ticket. That rate is used to calculate the base of the withholding described in article 7; any tax, penalty and late interest arising from an incorrect declaration is borne by the Organizer.
3.5. Performance, Cancellation and Refunds
The Organizer must hold the event it has announced on the announced terms. Where the event is cancelled, postponed or materially changed, the Organizer funds the refunds due to buyers.
The Organizer must set clear cancellation and refund terms for each event and publish them on the event page.
Because the ticket price is collected by the Platform on the Organizer's behalf, the refund to the buyer is made by the Platform, to the payment method used, and the refunded amount is set off against the Organizer's settlement under article 5. Where the settlement does not cover the refund, the Organizer must pay the difference upon the Platform's first written request.
The Organizer must notify the platform of a cancellation without delay. In the event of a line-up change, the Organizer must notify the platform without delay and, so far as possible, provide an equivalent replacement.
3.6. Compliance with Consumer Legislation
As the seller, the Organizer undertakes to comply with all obligations arising from Consumer Protection Law No. 6502 and the Distance Contracts Regulation, and to handle buyer claims and applications to Consumer Arbitration Committees and Consumer Courts in its own name and for its own account.
4. Obligations of the Platform
- Publishing the event and providing the ticket sales infrastructure,
- Collecting the ticket price on the Organizer's behalf and transferring it under the timetable in article 5,
- Providing sales, attendee and settlement reports to the Organizer, showing each deduction as a separate line,
- Providing the preliminary information to buyers and keeping records evidencing it,
- Passing buyer requests and complaints it receives to the Organizer without delay,
- Removing unlawful content once it becomes aware of it, as required by Law No. 6563,
- Making the tax withholdings required by law and declaring them to the tax authority.
5. Collection, Settlement and Set-Off
5.1. Collection
Ticket prices are collected by credit or debit card on the Organizer's behalf, through the member merchant (virtual POS) infrastructure held by the Platform with its contracted bank or payment institution. Card details are never seen, processed or stored by the Platform.
Ticket prices collected are not the Platform's revenue; they are tracked separately in the Platform's records as amounts collected for the Organizer's account and are paid to the Organizer under the timetable in 5.2.
5.2. Settlement Timetable
The Organizer's settlement is paid to the IBAN it has notified to the platform within five business days at the latest of the end date of the event. For events spanning several days, the end date is the last day announced on the event page.
The Organizer acknowledges the consumer law consequences of this timetable and accepts that it may not require the price to be transferred before performance. At its own discretion and subject to separate written agreement, the Platform may make a partial advance payment before the event; in that case the refund and chargeback risk in the amount of the advance passes to the Organizer and the Platform may require security.
5.3. Deductions and Set-Off
The settlement amount is calculated as follows:
Net settlement = Ticket price collected
− Tax withholding (article 7)
− Ticket prices refunded
− Chargeback amounts and their costs
− Other Platform receivables arising from this Agreement
Commissions and costs paid to the payment institution or bank for collecting the ticket price are not deducted from the settlement; the Platform bears them.
The service fee collected from the buyer (article 6) is not part of the Organizer's settlement; it is the Platform's own revenue and is independent of the ticket price.
The Platform may set off its due receivables against the Organizer's current and future settlements and may block settlement up to the amount of those receivables.
5.4. Chargebacks
Where a cardholder disputes a transaction, the Platform requests from the Organizer the information and documents needed to defend the dispute. The Organizer must provide attendance, admission and performance records within three business days of the request.
Where the dispute is resolved in the cardholder's favour, the amount and the bank's costs are set off against the Organizer's settlement. The Organizer is responsible for disputes lost because documents were not provided.
6. Fees
In consideration of its intermediation service the Platform collects a service fee from the buyer, added on top of the ticket price. The service fee is shown to the buyer as a separate line in the order summary and in the Preliminary Information Form before the order is confirmed.
The service fee is the Platform's own revenue; it does not affect the Organizer's settlement and is not deducted from the ticket price. Its rate or amount is determined by the Platform and notified to the Organizer.
The Platform notifies the Organizer of changes to the service fee at least fifteen days in advance. Changes do not apply to orders placed before the date of notification.
Commissions and costs paid to the payment institution or bank for collecting the ticket price are borne by the Platform and are not deducted from the Organizer's settlement. Refunds and chargebacks attributable to the Organizer, and their costs, fall outside this article and are set off against the settlement under 5.3.
7. Invoicing and Tax Obligations
7.1. Documents
Two separate documents are issued for a single order:
- the sales invoice or ticket document for the ticket price, issued by the Organizer to the buyer. Declaring and paying the related taxes is the Organizer's responsibility;
- the invoice for the service fee, issued by the Platform to the buyer.
The Organizer must issue the document due to the buyer within the period and in the form required by law. The Platform does not issue that document on the Organizer's behalf.
7.2. Tax Withholding
Under the amendments made by Law No. 7524 to article 94 of Income Tax Law No. 193 and article 15 of Corporate Tax Law No. 5520, and Presidential Decision No. 9284 of 21 December 2024, the Platform must withhold income or corporate tax at a rate of 1% from payments it makes to the Organizer and declare it to the relevant tax office.
The base of the withholding is the ticket sale price excluding value added tax. The service fee, bank costs and other deductions are not subtracted from that base. The Organizer may offset the amount withheld in its own tax return; the Platform shows the withholding as a separate line in the settlement breakdown and documents it on request.
7.3. Other Obligations
The Organizer must fulfil its own ETBIS registration and notification obligations under electronic commerce legislation. Under the continuous reporting obligation imposed on intermediary service providers by the Tax Procedure Law, the Platform reports information about the Organizer and its sales transactions to the Revenue Administration; the Organizer consents to this reporting.
8. Protection of Personal Data
The parties are independent data controllers in respect of buyers' personal data. For the purpose of performing the order, the Platform transfers the buyer's name, e-mail, telephone and attendee details to the Organizer.
The Organizer undertakes, in respect of the personal data transferred to it:
- to process it solely for the purpose of organising and delivering the event,
- to protect, retain and destroy it in accordance with the KVKK and related legislation,
- to obtain its own separate consent under Law No. 6563 before sending marketing messages to buyers,
- not to share it with third parties without a legal basis,
- to inform the platform without delay in the event of a data breach.
9. Intellectual Property
The Organizer warrants that it holds the necessary rights in the images, text, trade marks and other content it uploads to the platform. The Organizer grants a simple licence to use that content to promote the event on the platform and in the platform's marketing channels.
Where a complaint alleges infringement of third-party intellectual or industrial property rights, the platform removes the content in question under Law No. 6563 and informs the Organizer.
10. Liability and Recourse
The Organizer accepts that all legal, administrative, financial and criminal liability arising from the organisation, delivery, cancellation, postponement, content, line-up, permits, safety and tax obligations of the event, and from its relationships with buyers, rests with it.
Without limitation, the following are the Organizer's responsibility:
- funding any refund to buyers, and compensation,
- amounts payable under decisions of Consumer Arbitration Committees and Consumer Courts,
- administrative fines imposed by the Ministry of Trade, the Personal Data Protection Authority and other authorities,
- losses arising from personal injury or property damage during the event,
- claims arising from infringement of copyright, trade mark and other intellectual property rights,
- chargeback amounts and deductions applied by the payment institution,
- principal tax, penalties and interest arising from breaches of entertainment tax, value added tax and other tax obligations.
The Platform may set off its recourse claim against the Organizer's settlements and block settlement up to the amount of the claim. The Organizer undertakes to hold the platform harmless from any claim, action and loss arising from claims directed at it or at the platform, and to provide without delay the information and documents needed for the defence of disputes in which the platform is named.
The platform's obligations arising from legislation that cannot be transferred by contract (providing and evidencing the preliminary information, publishing the seller's identity, removing unlawful content, making the tax withholding) are reserved; the recourse provisions also apply where those obligations are breached because of the Organizer.
11. Suspension and Termination
The Platform may suspend event publication and ticket sales, or terminate the Agreement, where:
- identity, tax registration or IBAN details are incomplete, incorrect or falsified,
- the necessary permits and licences are absent,
- legislation, this Agreement or the platform rules are breached,
- there are widespread buyer complaints, repeated cancellations or unmet refund obligations,
- the chargeback rate is abnormal, or the payment institution or bank so requires,
- unlawful or misleading content, or content infringing third-party rights, is published.
Either party may end the relationship without compensation on thirty days' prior written notice. That notice stops new events from being published; the Agreement stays in force for events already approved and published. The Organizer continues to perform its obligations for those events and for tickets already sold, and the Platform continues to pay settlement for them under article 5.
12. Governing Law and Jurisdiction
This Agreement is governed by Turkish law. The Courts and Execution Offices of the place where the Platform has its registered office have jurisdiction over disputes arising from it.
The parties agree that the platform's electronic records, system logs and e-mail correspondence constitute conclusive evidence within the meaning of Civil Procedure Law No. 6100.
13. Entry into Force and Amendments
The Organizer approves this Agreement electronically for every event it wants to publish. Without that approval the event cannot be published and its ticket sales cannot start. For that event, the Agreement enters into force upon approval and remains in force until every obligation relating to the event has been performed.
Each approval records the date, the version number of the Agreement, and the service fee method chosen for that event under article 6. Each event is therefore governed by the text and the terms in force when it was published.
The Platform notifies the Organizer of amendments at least fifteen days in advance. Amendments do not apply to events approved, or orders placed, before they take effect; those events continue to be governed by the version approved at the time. Publishing a new event after an amendment constitutes acceptance of the current version. The Organizer may decline to publish further events and may terminate the Agreement if it does not accept an amendment.